Posted on: July 1st, 2008   By: Haris Khan
Under: Development, User Experience, Web 2.0, Zigron Inc

For some time I have noticed that in blogosphere, User Xperience has mostly been associated with Web 2.0 companies and hardware devices, well actually only one hardware i.e iPhone. So I decided to go out and see where I can find innovation in UX apart from the web.

On this great adventure the first experience I stumbled across was Bank Of America’s ATM on Van Ness street in San Francisco. I had this old check, which I was planning to deposit for sometime, but hesitated because my last experience with Chase’s ATM in Chicago to deposit a check was very clumsy. One had to seal the check in an envelope, which the machine will vent out and then write the amount and your account info on top of it. One also has to feed in the check amount. Usually I don’t have a pen with me so it was another embarrassing moment and interestingly most ATM machines have a slanting face which makes it even harder to use it as base to write on it.

Anyway this time around, when I was expecting the ATM to throw an empty envelope out, it just asked me to slide the check in a slot which had a blinking light. For a moment I was taken a back and didnt know what to do but the ATM kept beeping. After gaining some intelligence I decided to slide the check in and said to myself that worst come to worst I will just lose it as it wasn’t that big of an amount. It was from a friend who owed me some grocery money, luckily she wasn’t that hungry while grocery shopping.

Eager to see what will happen, the ATM showed me the scanned copy of my check with the exact amount to two decimal points. It had scanned it on the fly and by using some recognition software had understood my friends handwritten amount to the exact amount. While I was still star struck and excited with the experience, I had my receipt in my hand with a scanned printout of the actual check I just deposited.

Now I call this a true user experience. Next time I will make a video of it. So feel free to send me some checks and please feel free to be liberal with the amount